For example, if the time frame you define in the filter for the Agent slot search exceeds the time frame of the autoforecast data available by one day, the system returns that day as one slot.Įnter a specific platform to limit the search to Agents of that platform. Defining a period partially or completely outside that time frame returns a single slot because the autoforecast function has data for that time frame. Important! You can only search for Agent slots within the time frame of the autoforecast data available. Use the Within next option and define if you want to search within a specific number of Minutes, Hours, Days, Weeks, Months, or Years. You have two options to define the time frame:Įnter a starting and ending date and time By default, the system displays the first 50 Agents alphabetically. You can also use a wildcard character (*) to replace part of the name.ĭefine the maximum number of Agents you want to have displayed. The following filter options are displayed by default:Įnter the name of a specific Agent. The results are displayed in the Agent Slots list. After defining them, select Filter to trigger the search. You have to use the Filter on the right pane to specify your search parameters. If there is no autoforecast data available, you have to recalculate the forecast cache. The period for which the autoforecast data was calculated is also displayed below the Agent Slots page caption. To be able to calculate Agent slots, you must have autoforecast data available.

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